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Senior Cisco Technical Support Engineer Germany – Networking Solutions/KVM/AV/IT/Cisco – Home office

Senior Cisco Technical Support Engineer Germany – Networking Solutions/KVM/AV/IT/Cisco – Home office

  • Location

    Home Based

  • Sector:

    Technology

  • Contact email:

    gedwin@reesmarx.com

  • Job ref:

    JF/BB/SCE/GER/0218

Responsibilities:

The Technical Support Engineer is responsible for exceptional client service that cannot be resolved by Tiers 1 & 2 support staff by providing Tier 3 technical support engineering through analyzing and troubleshooting the most difficult and advanced technical problems and resolving complex hardware, software, network and connectivity problems via several methods (phone, e-mail, instant message, automated alarms, etc.). This role will involve dealing with global clients in different regions.

Required:

  • Bachelor’s Degree in Engineering, Information Technology or related, preferred; or relevant experience.
  • 5+ years of technical support engineering experience in a call center environment.  Technology Services or Managed Service Provider industry experience required.
  • Cisco Certified Network Professional (CCNP) required, Cisco Certified Network Professional- Collaboration (CCNP Collaboration) preferred.
  • Expert-level proficiency in troubleshooting and supporting Cisco Unified Communications technologies required: CUCM, Unity Connection, MCS Servers, UCS Servers, and Voice Gateways
  • Proficiency in troubleshooting and supporting Cisco IM&P, Cisco CUBE, Video technologies, Contact Center Express (UCCX), Routing, Switching, Data Center, Wireless, and/or Security considered a plus
  • ASA troubleshooting and configuration experience a plus.
  • Excellent Layer 2 & 3 networking skills including strong knowledge and proficiency in industry-standard networking technologies and infrastructures including cabling, LAN, WAN, and various telecommunication access methods, DNS based Global Server Load Balancing (GSLB) theory as well as legacy networking technologies and system interdependencies.  Cloud & Virtualization technologies preferred.
  • Good communication skills and happy to work in a remote environment

Our client is a world leading technology solutions provider specializing in complete high-performance KVM, professional A/V signal distribution and extension and switching solutions for mission-critical applications.

Responsibilities:

The Technical Support Engineer is responsible for exceptional client service that cannot be resolved by Tiers 1 & 2 support staff by providing Tier 3 technical support engineering through analyzing and troubleshooting the most difficult and advanced technical problems and resolving complex hardware, software, network and connectivity problems via several methods (phone, e-mail, instant message, automated alarms, etc.). This role will involve dealing with global clients in different regions.

Required:

  • Bachelor’s Degree in Engineering, Information Technology or related, preferred; or relevant experience.
  • 5+ years of technical support engineering experience in a call center environment.  Technology Services or Managed Service Provider industry experience required.
  • Cisco Certified Network Professional (CCNP) required, Cisco Certified Network Professional- Collaboration (CCNP Collaboration) preferred.
  • Expert-level proficiency in troubleshooting and supporting Cisco Unified Communications technologies required: CUCM, Unity Connection, MCS Servers, UCS Servers, and Voice Gateways
  • Proficiency in troubleshooting and supporting Cisco IM&P, Cisco CUBE, Video technologies, Contact Center Express (UCCX), Routing, Switching, Data Center, Wireless, and/or Security considered a plus
  • ASA troubleshooting and configuration experience a plus.
  • Excellent Layer 2 & 3 networking skills including strong knowledge and proficiency in industry-standard networking technologies and infrastructures including cabling, LAN, WAN, and various telecommunication access methods, DNS based Global Server Load Balancing (GSLB) theory as well as legacy networking technologies and system interdependencies.  Cloud & Virtualization technologies preferred.
  • Good communication skills and happy to work in a remote environment

Our client is a world leading technology solutions provider specializing in complete high-performance KVM, professional A/V signal distribution and extension and switching solutions for mission-critical applications.

Senior Cisco Technical Support Engineer Germany – Networking Solutions/KVM/AV/IT/Cisco – Home office

  • Location

    Home Based

  • Sector:

    Technology

  • Contact email:

    gedwin@reesmarx.com

  • Job ref:

    JF/BB/SCE/GER/0218

  • Published:

    8 months ago

  • Expiry date:

    2018-04-01

Responsibilities:

The Technical Support Engineer is responsible for exceptional client service that cannot be resolved by Tiers 1 & 2 support staff by providing Tier 3 technical support engineering through analyzing and troubleshooting the most difficult and advanced technical problems and resolving complex hardware, software, network and connectivity problems via several methods (phone, e-mail, instant message, automated alarms, etc.). This role will involve dealing with global clients in different regions.

Required:

  • Bachelor’s Degree in Engineering, Information Technology or related, preferred; or relevant experience.
  • 5+ years of technical support engineering experience in a call center environment.  Technology Services or Managed Service Provider industry experience required.
  • Cisco Certified Network Professional (CCNP) required, Cisco Certified Network Professional- Collaboration (CCNP Collaboration) preferred.
  • Expert-level proficiency in troubleshooting and supporting Cisco Unified Communications technologies required: CUCM, Unity Connection, MCS Servers, UCS Servers, and Voice Gateways
  • Proficiency in troubleshooting and supporting Cisco IM&P, Cisco CUBE, Video technologies, Contact Center Express (UCCX), Routing, Switching, Data Center, Wireless, and/or Security considered a plus
  • ASA troubleshooting and configuration experience a plus.
  • Excellent Layer 2 & 3 networking skills including strong knowledge and proficiency in industry-standard networking technologies and infrastructures including cabling, LAN, WAN, and various telecommunication access methods, DNS based Global Server Load Balancing (GSLB) theory as well as legacy networking technologies and system interdependencies.  Cloud & Virtualization technologies preferred.
  • Good communication skills and happy to work in a remote environment

Our client is a world leading technology solutions provider specializing in complete high-performance KVM, professional A/V signal distribution and extension and switching solutions for mission-critical applications.

Responsibilities:

The Technical Support Engineer is responsible for exceptional client service that cannot be resolved by Tiers 1 & 2 support staff by providing Tier 3 technical support engineering through analyzing and troubleshooting the most difficult and advanced technical problems and resolving complex hardware, software, network and connectivity problems via several methods (phone, e-mail, instant message, automated alarms, etc.). This role will involve dealing with global clients in different regions.

Required:

  • Bachelor’s Degree in Engineering, Information Technology or related, preferred; or relevant experience.
  • 5+ years of technical support engineering experience in a call center environment.  Technology Services or Managed Service Provider industry experience required.
  • Cisco Certified Network Professional (CCNP) required, Cisco Certified Network Professional- Collaboration (CCNP Collaboration) preferred.
  • Expert-level proficiency in troubleshooting and supporting Cisco Unified Communications technologies required: CUCM, Unity Connection, MCS Servers, UCS Servers, and Voice Gateways
  • Proficiency in troubleshooting and supporting Cisco IM&P, Cisco CUBE, Video technologies, Contact Center Express (UCCX), Routing, Switching, Data Center, Wireless, and/or Security considered a plus
  • ASA troubleshooting and configuration experience a plus.
  • Excellent Layer 2 & 3 networking skills including strong knowledge and proficiency in industry-standard networking technologies and infrastructures including cabling, LAN, WAN, and various telecommunication access methods, DNS based Global Server Load Balancing (GSLB) theory as well as legacy networking technologies and system interdependencies.  Cloud & Virtualization technologies preferred.
  • Good communication skills and happy to work in a remote environment

Our client is a world leading technology solutions provider specializing in complete high-performance KVM, professional A/V signal distribution and extension and switching solutions for mission-critical applications.