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Service Delivery Manager, Berlin. Global Outsourcing provider across 40+ countries - CRM division

Service Delivery Manager, Berlin. Global Outsourcing provider across 40+ countries - CRM division

  • Location

    Berlin

  • Sector:

    Technology

  • Contact email:

    sbuttle@reesmarx.com

  • Job ref:

    TB/AR/SDM/GER/0318

  • Country:

    Germany

A great opportunity to a fast-growing leading customer relationship management company. Our client provides CRM Solutions currently maintains relationships with over 600 million consumers and business clients on five continents in over 35 languages, on all classic communication channels as well as on online and social media channels.

Role:

  • The Service Delivery Manager will be responsible for leading the operations team
  • Management of client and corporate goals
  • Lead, manage and develop the direct reports to deliver continuous and sustained improvements in operational performance and client satisfaction

Required:

  • 5+ years proven work experience is a similar position ideally within customer contact environment
  • Have a good understanding of CRM best practice and markets
  • Strong customer relationship management skills 
  • Thorough understanding of customer service
  • Strong English language skills
  • Knowledge of German labour laws and workers’ council
  • Can work effectively and efficiently in fast paced environment