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Training & Quality Manager, Berlin. Global Outsourcing provider across 40+ countries - CRM division

Training & Quality Manager, Berlin. Global Outsourcing provider across 40+ countries - CRM division

  • Location

    Berlin

  • Sector:

    Technology

  • Contact email:

    gedwin@reesmarx.com

  • Job ref:

    TB/AR/TQM/GER/0318

A great opportunity to a fast-growing leading customer relationship management company. Our client provides CRM Solutions currently maintains relationships with over 600 million consumers and business clients on five continents in over 35 languages, on all classic communication channels as well as on online and social media channels. You will be leading a dynamic international team in Training & Quality.

Role:

  • Leading the training, quality and policy department
  • Establish best practice, determine KPIs and drive continuous operational and customer satisfaction improvements
  • Responsible for creating concepts, training development programs to enable best practice and improve procedures to enhance customer satisfaction

Required:

  • 7+ years proven work experience is a similar position ideally within customer contact environment
  • Strong experience managing quality focused operations
  • Thorough understanding of customer service
  • Strong English language skills
  • Can work effectively and efficiently in fast paced environment

 

Training & Quality Manager, Berlin. Global Outsourcing provider across 40+ countries - CRM division

  • Location

    Berlin

  • Sector:

    Technology

  • Contact email:

    gedwin@reesmarx.com

  • Job ref:

    TB/AR/TQM/GER/0318

  • Published:

    7 months ago

  • Expiry date:

    2018-04-08

A great opportunity to a fast-growing leading customer relationship management company. Our client provides CRM Solutions currently maintains relationships with over 600 million consumers and business clients on five continents in over 35 languages, on all classic communication channels as well as on online and social media channels. You will be leading a dynamic international team in Training & Quality.

Role:

  • Leading the training, quality and policy department
  • Establish best practice, determine KPIs and drive continuous operational and customer satisfaction improvements
  • Responsible for creating concepts, training development programs to enable best practice and improve procedures to enhance customer satisfaction

Required:

  • 7+ years proven work experience is a similar position ideally within customer contact environment
  • Strong experience managing quality focused operations
  • Thorough understanding of customer service
  • Strong English language skills
  • Can work effectively and efficiently in fast paced environment